Frequently Asked Questions

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Employers

How much does a job posting cost? Can I buy more than one posting at a time?

Prices are listed in our rate plans.

We offer discounts on multiple postings; please contact [email protected] if you wish to purchase a job package.

Can I buy more than one job posting at a time if I’m not purchasing a package?

Yes. Please note: all items in your cart will be purchased together at the same time. If you wish to use different credit cards per job posting, you must enter the jobs separately and pay for them one at a time.

How long does a job posting stay on the drcareers website?

A standard job posting appears on the drcareers website for 30 days beginning on the specified start date.

Can I be invoiced for my job posting?
Please email your request to [email protected] if you wish to be invoiced for your posting.

How do I register and post a job?

To register: Click “Post a Job” at the top right-hand side of the page, then click “Register” to register your account. If you already have an account, click “Employers: Sign-in” and enter your username (email address) and password.

To post a job: Once signed into your Employer account, click the “Post a Job” tab in the tool bar at the top of the page (second tab) and select the job posting product you’d like to purchase. Once selected, enter the information required for the job posting. Click “Save” to save the posting to your drafts.

You will then be transferred to your shopping cart where you can click “Proceed to checkout” if you’re ready to pay for and post the ad. You can also click “Add another job posting” if you wish to post more than one ad.

Once you’ve paid for the job on the PayPal Site, you will be returned to the drcareers site, where you will receive a confirmation that your job is now live.

If you have existing credits on your account, your posting will be activated as soon as you click “save”.

Can I preview my job prior to posting?

Yes, once you have entered your job posting information and clicked save, you will be moved to the shopping cart page. You can click on the job hyperlink under the “Job title” heading in the shopping cart, then click the “Preview job posting” button at the top right. You can also preview the job from the “Your Jobs” tab.

Please note: if you already have existing credits on your account, you will not have the preview option available. As soon as you click ‘save’ on the job posting, the job will go live. Any required changes would need to be made to the live posting.

I can’t see/find my jobs in the “Your Jobs” tab when I sign into my account?

When you click the “Your Jobs” tab in your Employer account, it will automatically direct to “Live” jobs, so it will be blank if you do not have any live jobs. To see drafts, you would select “Drafts” in the second dropdown on that page, “Expired” to see expired postings, “Awaiting payment”, etc., to see your jobs at each stage. To see every job posting you have stored in the system, click “All” in the dropdown list. “Awaiting release” means the ad is set to be posted on a later date.

If you want to confirm that your ad is live, make sure to select “Live” in the status dropdown.

I can't remember my username and/or password.

The username is the email address used when setting up the account. If you’ve forgotten your password, click on the “Employers: Sign In” link at the top right of the screen and click "Forgotten Password" and then enter the email address you used to register. An automated email will be sent with login details.

Can I post my job confidentially? Can I post a job with a different Employer name?

Yes. Once you have registered and signed into your account, you will be able to access the "Post a Job" screen. In the Post a Job screen, you will be able to enter and select the criteria for your job posting. If you would like a different name to appear in the “Employer” field in the live ad, enter the text you would prefer to use in the “Alternate Employer Name” field in the job posting.

Can I include a logo in my posting?

Yes, as a special bonus to our customers, a logo can be included in your posting at no additional charge. On the “Post a Job” page, drag and drop your logo file into the “Change logo” box, or click “Browse” to find the logo file on your computer and then click “Open”. Logo size should be 640 px wide x 361 px high.

What information is mandatory in a posting? Do I need to fill out every field?

On the “Post a Job” page, mandatory fields are indicated with a red circle.

Is the salary dropdown field mandatory?

No, this field is not mandatory. If you wish to include the field in your posting but do not want to include an amount, you can select “Not specified” in the dropdown list in the salary field or leave the salary field blank.

Can I choose more than one job specialty for my job posting?

Yes, in the Job Category field more than one job category can be selected from the dropdown list. Select the first job category from the dropdown list and click Enter. Once that job category auto-fills, left-click in the white space beside the original selection and the dropdown will appear again for your next selection.

Can I change a job posting once it has been posted?

Yes, you can edit your job posting at any time. Log in to your Employer Account, visit “Your Jobs”, and click on the hyperlink to the job posting you wish to edit. After making the required changes, click “Save” at the bottom of the screen.

Can I remove a job posting before the 30 days are up?

Yes, a job posting can be removed at any time. Log in to your Employer Account, visit “Your Jobs”, and click on the hyperlink to the job posting you wish to remove. Click “Expire” at the top right of the posting to remove the job from the website. Refunds are not provided for job listings that are cancelled prior to the posting end date.

How do I renew a job posting?

To renew a job posting, follow these steps:

Under the “Your Jobs” tab, find the job posting you wish to renew in your jobs list. If the job is currently live, it should appear. If it has expired, you will have to select “Expired” in the second dropdown box to find the job posting. On the right-hand-side of the job you wish to renew or copy, click “Copy” under “Actions”. This will create a copy of your initial posting. In the copied posting, the job title will now be named “Copy of…”. Delete the words “Copy of” from the job title, make any changes you require to the new posting, and then select the start date you would like the ad to begin (if the original ad has expired, the start date on the copied job should update to the current date; if the original job is still live, the start date of the copied job should auto-fill to the end of the current live job). Click “Save”. You will then be transferred to the payment screen.

Once you’ve paid for the job on the PayPal Site, you will be returned to the drcareers site, where you will receive a confirmation that your job is posted.

If you have existing credits on your account, your posting will be activated as soon as you click “save”.

To see ads that have been scheduled to be published at a later date but aren’t live yet, click “Awaiting Release” in the second dropdown under the “Your Jobs” tab.

What methods of payment are accepted?

The Drcareers site accepts payment by Visa, MasterCard, American Express, or PayPal account.

Why isn’t my credit card working?

The credit card information and billing address must match exactly what is on file with your card issuer. Please double-check the address with your card issuer to make sure they match.

Payment can also be made via logging in with your PayPal account.

How can I get access to my payment history?

Once signed into your Employer account, please visit the “Payments” tab for your payment history.

What do I do if I try to create an account that already exists?

Employer names can only be used once. If you receive a prompt that an employer name has already been taken, you can either follow the prompt to send an email to the person who originally created the account, so they can grant you access as a user, or change the Employer name slightly to make it different from what was originally entered (add the faculty and/or department name, etc.)

Please contact [email protected] and we’ll be happy to assist you.

Can I edit my employer profile?

Log in to the Employer account that has administrator privileges and click the “Your Company Profile” tab. Make any required changes and click “Save” at the bottom of the page.

How can I add another user to our company account?

Log in to your Employer account that has administrator privileges and click the “Users” tab. Click “Create New User” and enter the new user’s name and privileges.

How can I remove a user from our company account?

Log in to your Employer account that has administrator privileges and click the “Users” tab. Click “Expire” beside the email address that should be removed.

Please contact us for further assistance:

Tel 613-731-8610; 800-663-7336
Susan x8475/Laurie x8460
[email protected]